For ORDER STATUS please Text a Photo of your Invoice. If you don't get a response, text "Friendly Reminder" to put your request to the top!
WARRANTY ASSISTANCE
To ensure we can be as helpful as possible in assisting you and expediting the warranty process please follow the steps outlined below:
STEP 1. Gather ALL required information & documentation:
1. Bright and clear photos showing the entire item and then close-ups of the issue*
2. Full Name
3. Address
4. Phone Number
5. Invoice Number
6. Date Purchased
7. Model # (and Serial # when applicable)
*For Mattresses: Photos of the law tag, entire mattress, and close up of issue. **For Furniture: Photos & list which parts have issues: slats, headboard, footboard, etc...
STEP 2. Send the information via Text to both our main phone number, AND to Alex's Email:
